Help
Questions and contact
The most common questions about JetVisit. If you can’t find an answer, write to us.
The app
Does the app work without internet?
Yes. You only need internet when you press “Download everything for the flight”. After that, news, books, the currency converter, phrases, games and destination info all work in airplane mode.
Which devices does JetVisit run on?
We are testing the Android version and a web version. iPhone and Huawei versions will come later.
How do I add the web version to my home screen?
Once the web version is live, open it in Chrome on Android and choose “Add to Home screen” from the menu. On iPhone, use the Share button in Safari, then “Add to Home Screen”.
How much space does the flight pack take?
Usually a few to a dozen or so megabytes. Books and saved articles take the most. You can switch off modules you don’t use.
Which languages does the app support?
English and Polish. More languages will follow after launch.
Account and payments
Do I need a card to try the app?
No. The trial starts when you create an account and needs no card.
What happens after the trial?
Choose a monthly or yearly plan, or stay on the free version. See Pricing for details.
Can I change settings on the website?
Yes, this is coming. After signing in here, you will choose modules, language, news sources and flights, and the app will download those settings. See the account preview.
Privacy and security
What happens to my documents?
Scans of your passport, tickets and bookings stay on your phone, encrypted with your PIN. We never upload them. An account backup will be optional and encrypted with a password only you know.
Does the app show ads or track me?
No. JetVisit shows no ads and contains no analytics tools. Subscriptions keep us going.
How do I delete my data?
Clear the app’s data in your phone settings, or uninstall it. Once accounts launch, you will be able to delete your account with one button in the app or on this website. More in the privacy policy.
AI guides
Can I trust the AI guide?
Guides are prepared by AI, so they can be wrong. Every guide is clearly labelled, and next to prices, opening hours and visas we remind you to check official sources.
How many guides can I make?
The paid version has a monthly limit, which we will announce before launch. Sample guides are open to everyone.
Testing
How do I become a tester?
Email kontakt@jetvisit.app and we will send you a link to the Google Play test version. Testers get 30 days of the full version for free.
I found a bug. Where do I report it?
Email kontakt@jetvisit.app. Describe what happened and, if you can, attach a screenshot and your phone model.